Frequently asked questions
Straight answers to what people ask before they ship a vehicle. If yours is not here, call us at (564) 464-1120.
Pricing
Quotes and cost
How much does it cost to ship a car?
Price depends on distance, vehicle size, trailer type, whether the vehicle runs, and the time of year. The quote tool gives an all-in price for your exact route in about 30 seconds.
Is the quote really free?
Yes. Getting a price costs nothing and does not commit you to booking.
What does "all-in" mean?
The price covers door-to-door transport for the vehicle, route and trailer type you entered. It changes only if those details change.
What can make the price change?
A different vehicle, a vehicle that does not run when it was quoted as running, modifications that change its size, or different addresses.
How can I pay less?
Choose open transport, give a flexible pickup window and book ahead. See the cost guide for more.
Timing
Scheduling and transit
How long does shipping take?
Most pickups happen within a few days of booking. After loading, shorter routes usually take one to three days and coast-to-coast moves about a week to ten days.
Can I pick an exact pickup date?
You choose a pickup window. The driver confirms the day and time by phone as the truck approaches.
Can you ship faster?
Yes. Ask about expedited shipping and tell us your deadline.
How far ahead should I book?
One to two weeks is comfortable most of the year. Allow two to three weeks in summer and during snowbird season.
Will I know where my car is?
We update you during the trip, and you can call us or the driver at any time.
Service
Trailers and vehicles
Should I choose open or enclosed transport?
Open transport is the standard choice and costs less. Enclosed transport costs more and keeps the vehicle fully covered, which suits luxury, classic and low-clearance cars.
Can you ship a vehicle that does not run?
Yes. Select "No" for operable so we assign a carrier with a winch. The vehicle needs to roll, brake and steer.
Do you ship trucks, SUVs and motorcycles?
Yes. Enter the exact year, make and model so the price reflects its size.
Is pickup really at my door?
Yes, or as close as a large truck can safely get. If your street is too tight, the driver arranges a nearby meeting spot.
Pickup and delivery
Preparing and handing over
How should I prepare my vehicle?
Wash it, remove personal items and toll tags, leave about a quarter tank of fuel, and have a set of keys ready. The preparation checklist has the full list.
Do I need to be there?
You or an adult you trust should be present at both ends to hand over the keys and sign the inspection report.
Can I put things in the car?
Ship the vehicle empty. Carriers are not licensed to move household goods and their insurance does not cover belongings.
What is a bill of lading?
It is the inspection report and receipt for your vehicle. The driver marks its condition at pickup and delivery and you sign both times.
What if I find damage at delivery?
Write it on the bill of lading before you sign, take photos, and call us the same day so we can help you start a claim with the carrier.
Licensing and insurance
Licensing and insurance
Is my vehicle insured during transport?
Carriers that transport vehicles across state lines are required to carry cargo insurance. We check that a carrier's insurance is active before assigning your vehicle.
Who regulates auto transport companies?
The Federal Motor Carrier Safety Administration (FMCSA), part of the U.S. Department of Transportation. Brokers and interstate carriers must be registered with it.
How can I verify a transport company?
Search the company's USDOT or MC number in the FMCSA's public SAFER database to see its registration and insurance status. Ask us for our numbers and the assigned carrier's.
Does my own auto insurance apply?
Policies differ. Tell your insurer the vehicle is being transported and ask what your policy covers while it is on a carrier.
Ready to ship your vehicle?
Get your price online in about 30 seconds, or call and we will quote it with you.